Frequently Asked Questions

IVLU stands apart through three core principles: 1) Physician-led care: All treatments are administered by board-certified medical doctors, not aestheticians. 2) Premium technology: We use only FDA/CE-certified devices and premium-grade products. 3) Personalized approach: Our extended consultations allow customized treatment plans that enhance your natural beauty with subtle, transformative results. We specialize in achieving "touched-by-expertise" outcomes that never look overdone.

Yes. Our medical team holds specialized certifications in aesthetic medicine and hair restoration. Founders Dr. Ivon and Dr. Luisa maintain active memberships in international professional associations including the International Society of Aesthetic Plastic Surgery (ISAPS) and American Academy of Dermatology (AAD). Review their credentials in our About Us section.

We provide initial virtual consultations for international patients. These 30-minute video sessions allow our experts to review your concerns and suggest treatment options. However, most procedures require an in-person evaluation for precise diagnosis and planning. We recommend scheduling your virtual consultation 2-3 weeks before your Bogotá visit.

Four convenient options:

1. Call: +57 1 234 5678
2. WhatsApp: +57 312 345 6789
3. Online contact form
4. Email: info@ivlu.com.co

New patient appointments typically book 5-7 days in advance. Urgent requests accommodated when possible.

Our premium services include:

• Facial Rejuvenation: Neurotoxins (Dysport/Xeomin), HA fillers, collagen stimulators (Radiesse®, Sculptra®, Profhilo®), thread lifts, and regenerative therapies
• Hair Restoration: FUE HD Hair Transplantation, PRP therapy, stem cell treatments, medical hair loss programs
• Body Contouring: Fat reduction, skin tightening, hyperhidrosis treatment

During your consultation, we'll design a personalized treatment plan addressing your specific concerns and goals.

We prioritize comfort using advanced techniques:

• Topical anesthetics for injectables
• Ultra-fine needles (33G-36G)
• Tumescent anesthesia for hair transplants
• Vibration distraction devices

Most patients report minimal discomfort - typically described as brief pressure or mild pinching. Our medical team continuously monitors comfort levels throughout procedures.

Safety is paramount. Our protocols include:

• Full medical history review
• FDA/CE-approved products only
• Sterile technique compliance
• Emergency preparedness training

We maintain a perfect safety record with zero major complications since our founding. All potential risks are thoroughly discussed during consultations.

Duration varies by treatment:

• Neurotoxins: 3-4 months
• HA Fillers: 9-18 months
• Sculptra®: 2+ years
• Hair Transplantation: Permanent
• Ultrasound Skin Tightening: 12-18 months

We provide personalized maintenance plans to optimize longevity. Lifestyle factors and individual metabolism affect duration.

Sample price ranges (COP/USD):

• Consultation: $150,000-200,000 COP ($35-50 USD) - credited toward treatment
• Neurotoxins: $700,000-1,200,000 COP ($175-300 USD) per area
• HA Fillers: $1,200,000-2,500,000 COP ($300-625 USD) per syringe
• FUE Hair Transplant: From $7,000,000 COP ($1,750 USD)

Exact pricing is determined during your consultation. Save 15-25% with treatment packages.

We offer multiple payment options:

• Cash (COP/USD)
• Credit Cards (Visa, Mastercard, Amex)
• Wire transfers
• PayPal (3% processing fee)
• Financing plans available

Client benefits include:

• Loyalty rewards program
• Multi-treatment packages
• Seasonal promotions
• Referral discounts

Follow our Instagram for current offers.

Yes! Our International Patient Program includes:

• Pre-arrival virtual consultations
• Bilingual patient coordinators
• Airport transfers
• Hotel recommendations
• Consolidated treatment scheduling
• Follow-up care via telehealth

Patients typically save 40-60% compared to US prices for equivalent premium treatments.

Our staff is fluent in:

• English (all medical team)
• Spanish
• Portuguese
• Basic French

Request interpretation services when booking if needed.

Absolutely. Our 3-step planning process:

1. Virtual consultation 3+ weeks pre-trip
2. Custom treatment timeline creation
3. Itinerary planning assistance

Most patients schedule treatments early in their visit with 1-2 recovery days. We provide detailed travel guidelines for post-treatment care.

Typical downtime:

• Injectables: 0-24 hours
• Skin Tightening: 2-3 days
• Hair Transplant: 7-10 days
• Body Contouring: 1-3 days

We provide detailed recovery guidelines and "Social Recovery Kits" to minimize visible downtime.

Essential post-treatment guidelines:

• 48-hour sun avoidance
• 24-hour exercise restriction
• Specialized skincare regimen
• Sleep positioning guidance
• Hydration protocol

You'll receive customized printed instructions and digital access to our Patient Portal with video tutorials.

Our comprehensive follow-up includes:

• 24-hour check-in call
• 7-14 day progress assessment
• 3-month photographic evaluation
• Dedicated patient support line
• Annual wellness check reminders

International patients receive priority telehealth access for follow-up consultations.